Last Updated: 29.05.2020

We’ve missed you 

The safety and wellbeing of our members, staff and visitors has always been our number one priority. Since closing our facility due to COVID-19, we’ve reflected on what makes our centre special, and it is you.  

We have missed providing you with the opportunity to get active, missed seeing your friendly faces come through the door, missed being part of your health and wellness journey. But the biggest thing we’ve missed is being able to connect with you, face to face, to be able to have a chat and enjoy the sense of community that our centre brings. 

Our staff are ready and prepared to return to work. They can’t wait to get back to it, in what will be this ‘new normal’ for the foreseeable future. The way we operate the facility is going to be different to how it was before, with strict safety and hygiene measures in place to ensure everybody feels comfortable and safe. There’s more on this in the below information. 

But firstly, we want to express our deep gratitude for your patience and support as we have worked through this challenging time, and to thank you for reaching out over the last few months with questions and concerns for the community at our centre. 

While we don’t have every single answer to every single question yet – things are moving so rapidly and we’re working as quickly as possible to provide the right information at the right time – we have provided some of the key information below. 

We will continue to update this page as new information comes to light.  

  • Reopen dates, hours and programming
    • When will the centre be reopening?

    We are currently working closely with our local council partners to understand what the new government restrictions and requirements mean for the facility, including when the facility will reopen.

    We will notify you as soon as additional information comes to light regarding reopening dates, what services will be available and how many people will be allowed in the facility. 

    Please be assured that we want to reopen as soon as we safely can – we can’t wait to see you back in centre!

    Due to current restrictions, change rooms, showers and lockers will not be available to use. Bathrooms and toilets will be available, however these must not be used as a change room. 

  • Your COVID-safe facility
    Your safety and the safety of our staff remains our number one priority, particularly throughout this period. To ensure our facility is COVID-safe and in line with the government’s health advice, we will be applying six safety measures across all YMCA-managed facilities. On top of this, sites will have further safety measures in place to suit each individual facility.
    • Temperature scanning. All staff, visitors and patrons will be scanned upon entry to the facility. Anyone who displays a temperature of 38°C, will be politely asked to leave. 
    • Social distancing requirements. A distance of 1.5 metres between people will be required throughout facilities and programs. All spaces within the facility have been measured and 4 metres squared restrictions per space will be enforced. Staff, visitors and patrons will be counted as they enter and exit spaces and we have removed seats and equipment to ensure social distancing. 
    • Signage and instructions. Throughout the facility, you will see signage and instructions on how staff and customers can be COVID-safe. Hygiene signage and floor, seat and bench decal stickers have been installed to assist patrons and visitors will physical distancing requirements.  
    • Increased hygiene and cleaning. You will find hand sanitiser at entry and exit points, as well as in high touch point areas and areas of high traffic. We have increased our cleaning, with regular touch point cleans and 24-hour facility cleans. 
    • Training for staff. All staff have completed the Department of Health COVID-safe training, as well as additional training provided by YMCA Victoria. We have also provided additional training for specific roles to ensure all programs within the facility are COVID-safe. 
    • Process for a confirmed case. In the event of a confirmed COVID-19 case, we have an eight-step plan in place to ensure reporting, tracing and cleaning occurs before the facility reopens. Everyone who enters our facilities will have their details recorded to assist with case tracing. 
  • Cleaning and hygiene

    When you arrive at the facility, the first thing you will notice is hand sanitiser at all entry and exit points, with the expectation that all staff, patrons and visitors sanitise their hands before entering. Hand sanitiser will also be available throughout the centre and in bathrooms.

    The entire facility will be cleaned every 24 hours and high touch points, such as doors, toilets and gym equipment, will be cleaned regularly throughout the day. Patrons and visitors are expected to wipe down gym equipment with antibacterial wipes before and after use, and staff will also be wiping down equipment regularly.

    All patrons and visitors are expected to follow our COVID-safe hygiene practices. If a patron or visitor does not comply with our safety measures, they will politely be asked by a staff member to leave the facility. 

  • Bookings and memberships

    While the facility is operating at a limited capacity and with restrictions, your memberships will not be reactivated. Instead, you will be able to book up to three sessions a week and pay through our online booking system.

    If you can’t attend a booking you have made, please let us know as soon as possible by cancelling 24 hours before your session. You will be able to cancel your booking through your booking confirmation email, or alternatively by calling us. With limited numbers of people able to access the facility at any one time, it is really important that you show this courtesy so that the booking can be accessed by someone else.

    Once more restrictions are eased, we will be in touch with you about reactivating your membership.

  • Process for a confirmed COVID-19 case

    Our staff have been trained to ensure that if there is a confirmed case at the facility, they have the tools and resources they need to close the facility safely. All patrons and visitors will be asked to sign in at reception when they attend their session, which will allow us to contact trace those people who were at the facility and in close contact with the confirmed case. Once patrons and visitors have been notified, we will conduct a decontamination clean prior to reopening.

    Please do not visit the centre if you are experiencing any of the following symptoms: fever, cough, tiredness, cold, sore throat, runny nose, shortness of breath or headache. If you are experiencing any of these symptoms, please seek medical attention and be checked for COVID-19 at one of the testing stations across the state.

    COVIDSafe app

    The Australian Government developed the COVIDSafe app to keep the community safe from coronavirus (COVID-19). The app uses Bluetooth on your mobile to look for other devices with COVIDSafe installed, allowing your device to take note of contact you've had with other users by securely logging their reference code.  If you or someone you’ve been in contact with is diagnosed with coronavirus, the close contact information securely stored in your phone can be uploaded and used by health officials to quickly trace people who’ve been exposed to the virus.

    While the use of COVIDSafe is voluntary, all Australians are encouraged to download the app to help ensure we can effectively protect all Australians, as well as quickly respond to any new cases of COVID-19. 

    For more information on the COVIDSafe app.

Last updated 25.05.2020 

The Victorian Government made an announcement on Sunday 24 May to ease restrictions. 

The safety of our staff and community is still our number one priority and the Council and the YMCA are working together to understand when we can safely reopen the centre.  This may be on or after the dates the Victorian Government has outlined while we re-work our programming to adapt and innovate to comply with new physical distancing and hygiene practices. 

The dates and requirements the Victorian Government has outlined are:

  • From 1 June, swimming pools will be able to open with limits of 20 people and additional safety requirements in place. Community sporting activities will also be permitted with up to 20 people in undivided spaces, provided the sport is outdoors, non-competition, non-contact, and people are able to play 1.5 metres apart.
  • Physical distancing and a limit of up to 20 patrons per space will apply, and indoor venues will be required to keep customer contact details.
  • If community transmission rates continue to remain low and testing rates continue to remain high, the Government has said they will look to further relax restrictions from 22 June. 
  • From that date, indoor fitness and recreation facilities will be able to open with up to 20 people per space and up to 10 people per group or activity at any one time.

However, we reiterate that our opening dates may be on or after the dates the Victorian Government has suggested. 



Information published: 20 March 2020